This Privacy Policy is tailored for Solaris Digital Ltd (trading as Food Planet JA). It covers your multi-channel operations including the mobile app, website, and specific payment workflows like bank transfer verification.

1) Introduction

Solaris Digital Ltd, trading as Food Planet JA (“Food Planet JA”, “we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or use our online food marketplace and delivery services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the application or website.

2) Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

A. Personal Data You Provide

• Account Credentials: Name, email address, telephone number, and encrypted password.
• Order & Delivery Details: Delivery addresses, billing addresses, and specific delivery instructions.
• Financial Data: For Card payments, we use secure third-party processors; we do not store full card numbers on our servers. For Bank Transfers, we may collect transaction receipts or confirmation screenshots provided by you to verify payment.
• User Profile: Photos or preferences you add to your profile.

B. Automated Information (App & Website)

• Device Information: IP address, browser type, operating system, device ID, and mobile network information.
• Usage Data: Pages viewed, time spent on the app/site, and interaction with vendors or advertisements.
• Location Data: With your permission, we collect precise GPS location data from your mobile device to facilitate accurate delivery and show nearby vendors.

3) How We Use Your Information

We use the information we collect to:

• Fulfill Orders: Process transactions, send orders to vendors, and coordinate with delivery personnel.
• Verify Payments: Confirm Bank Transfers (which may involve a manual verification period of up to 24 hours) and process credit/debit card transactions.
• Improve Services: Analyze usage patterns to enhance the app and website experience.
• Communication: Send order updates, receipts, and administrative notices.
• Marketing: Send promotions or newsletters about new vendors or "Serious·Foods" offers (you may opt-out at any time).
• Security: Prevent fraudulent activity and protect the integrity of our marketplace.

4) Sharing Your Information

We share your information only as necessary to provide our Services:

• Vendors/Merchants: We share your name, order details, and instructions so they can prepare your meal.
• Delivery Partners: We share your name, phone number, and delivery address with couriers (in-house or third-party) to ensure your order reaches you.
• Service Providers: We share data with hosting providers, analytics services, and payment processors who perform services on our behalf.
• Legal Requirements: We may disclose information if required by Jamaican law or to protect the rights and safety of Solaris Digital Ltd and our users.

5) Payment Processing & Verification

• Card Payments: Transactions are processed via secure, PCI-compliant gateways.
• Bank Transfers: When paying via bank transfer, orders are marked as "Pending" until funds are confirmed. Please note that confirmation can take up to 24 hours depending on banking cycles. We may retain records of transfer confirmations for accounting and audit purposes.

6) Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that despite our efforts, no security measures are perfect or impenetrable.

7) Your Rights and Choices

• Account Information: You may review or change the information in your account at any time by logging into your account settings.
• Location Tracking: You can stop precise location tracking by disabling location services in your mobile device settings.
• Marketing Emails: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of the email.
• Data Deletion: You may request the deletion of your account and associated data by contacting us at the email below.

8) Cookies and Tracking

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Most web browsers are set to accept cookies by default, but you can usually modify your settings to remove or reject them.

9) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy.

10) Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Solaris Digital Ltd
Attn: Food Planet JA Privacy Team
8 Hillview Avenue, Kingston 10, Jamaica
Email: admin@solariseffect.com
WhatsApp: 876.899.9872